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Terms & Conditions

"For bookings made prior to 05th Dec 2018, visit here to view effective terms. "


  • Best Meet and Greet Gatwick (BMG) works with independent meet and greet parking operators to provide excellent airport parking offers on Gatwick Aiport.
  • Best Meet and Greet Gatwick acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service providers full terms at bottom of the page.
  • Best Meet and Greet Gatwick aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
  • By using our website, you accept these terms and conditions in full accordingly.
  • Best Meet and Greet Gatwick mainly provides low-cost offers and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our prices down and within pre-determined limits.
  • These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
  • If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable
  • Website reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking
  • If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@bestmeetandgreetgatwick.co.uk and well get back to you. You can also call us from 09:00 - 17:30 Mon-Fri excluding bank holidays.

Bookings and Services

  • When you make a booking, you are deemed to have also read and accepted the relevant Service Providers Terms and Conditions. Although BMG assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
  • A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
  • Once a booking is complete, all terms and conditions are deemed to have been accepted by the customer.
  • The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  • The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
  • All bookings are subject to availability. Best Meet and Greet Gatwick reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Best Meet and Greet Gatwick may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Best Meet and Greet Gatwick accepts no liability for any consequential loss or losses arising.
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised companies Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Park Direct Gatwick Ltd.
  • Service Providers dont normally allow use of Dash Cam or Trackers while vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such device then you must check with Service Provider before making a booking. Failure to alert service provider may result in service provider refusing service or switching these devices off.
  • Service Providers may have multiple compounds. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period.

Payments and Cancellations

  • If a customer wishes to cancel or amend a booking, BMG must be notified in writing by email.
  • A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  • If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  • Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
  • Bookings made within 48 hours of drop off date will not be eligible for a refund.
  • Cancellation Cover does not apply for bookings made within 48 hours drop off date.
  • Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
  • If BMG receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
  • Increased stays will be charged an administration fee of £15 then £5.00 per day, payable on return.
  • Airport exit fee is not included in the price. All customers will be required to pay an access fee on their return.
  • Best Meet and Greet Gatwick acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service

Best Meet and Greet Liabilities

  • This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
  • Best Meet and Greet Gatwick are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Park Direct Gatwick Ltd.
  • Best Meet and Greet Gatwick are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
  • Best Meet and Greet Gatwick offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
  • The total liability for Best Meet and Greet Gatwick to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Best Meet and Greet Gatwick as per the contract.Company accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses
  • Read Service Provider Park Direct Gatwick Ltd Terms and Conditions. here. Please make sure to fully read and understand terms. Should you have any queries, please get in touch with us prior to making any booking.
  • We aim to tell customers as much about available offers as possible before customers make a booking. All product specific information is provided by Service Providers. Therefore, we cant always keep track of changes to how they run. If we becomes aware of anything thats not completely accurate in its information, we will rectify information as soon as possible.

Complaints Process

  • As a booking agent for the service provider the Best Meet and Greet Gatwick is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Ezybook staff does not pick up, store and deliver customer vehicles. Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions.
  • Any complaints in relation to the quality of the car parking service provided should be made in writing to Service Providers as soon as possible with a copy sent to Ezybook. Complaints should be raised with as much detail as possible including paperwork and photographs.
  • Any complaints in relation to booking process should be sent to Best Meet and Greet Gatwick via info@bestmeetandgreetgatwick.co.uk.