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Terms & Conditions

Introduction

  • Best Meet and Greet Gatwick (BMG) works with independent meet and greet parking operators to provide excellent airport parking offers on Gatwick Aiport.
  • Best Meet and Greet Gatwick acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service providerís full terms at bottom of the page.
  • Best Meet and Greet Gatwick aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
  • By using our website, you accept these terms and conditions in full accordingly.
  • Best Meet and Greet Gatwick mainly provides low-cost offers and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our prices down and within pre-determined limits.
  • These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
  • If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable
  • Website reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking
  • If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@bestmeetandgreetgatwick.co.uk and weíll get back to you. You can also call us from 09:00 Ė 17:30 Mon-Fri excluding bank holidays.

Bookings and Services

  • When you make a booking, you are deemed to have also read and accepted the relevant Service Providerís Terms and Conditions. Although BMG assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
  • A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
  • Once a booking is complete, all terms and conditions are deemed to have been accepted by the customer.
  • The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  • The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
  • All bookings are subject to availability. Best Meet and Greet Gatwick reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Best Meet and Greet Gatwick may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Best Meet and Greet Gatwick accepts no liability for any consequential loss or losses arising.
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised companies Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Park Direct Gatwick Ltd.
  • Service Providers donít normally allow use of Dash Cam or Trackers while vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such device then you must check with Service Provider before making a booking. Failure to alert service provider may result in service provider refusing service or switching these devices off.
  • Service Providers may have multiple compounds and not all compounds will have same or full security measures. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period

Payments and Cancellations

  • If a customer wishes to cancel or amend a booking, BMG must be notified in writing by email.
  • A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  • If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  • Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
  • Bookings made within 48 hours of drop off date will not be eligible for a refund.
  • Cancellation Cover does not apply for bookings made within 48 hours drop off date.
  • Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
  • If BMG receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
  • Increased stays will be charged an administration fee of £15 then £5.00 per day, payable on return.
  • Airport exit fee is not included in the price. All customers will be required to pay an access fee on their return.
  • Best Meet and Greet Gatwick acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service

Best Meet and Greet Liabilities

  • This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
  • Best Meet and Greet Gatwick are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Park Direct Gatwick Ltd.
  • Best Meet and Greet Gatwick are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
  • Best Meet and Greet Gatwick offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
  • The total liability for Best Meet and Greet Gatwick to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Best Meet and Greet Gatwick as per the contract.Company accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses
  • Read Service Provider Park Direct Gatwick Ltd Terms and Conditions. here. Please make sure to fully read and understand terms. Should you have any queries, please get in touch with us prior to making any booking.
  • We aim to tell customers as much about available offers as possible before customers make a booking. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If we becomes aware of anything that's not completely accurate in its information, we will rectify information as soon as possible.

Complaints /CLAIMS

  • Any complaints in relation to the quality of the car parking service provided should be made to Best Meet and Greet Gatwick customer services at info@bestmeetandgreetgatwick.co.uk who will then contact the service provider with the details. Please include as much detail as possible. Service Provider will contact you directly to address your complaint.Please include as much detail as possible including paperwork and photographs. Service Provider will contact you directly to address your complaint
  • Best Meet and Greet Gatwick staff do not pick up, store and deliver customer vehicles. All the complaints with regards to parking service including loss, damage and delays are handled by service provider as per their terms and conditions.
  • All complaints regarding the provision of car parking service must be received by email within 5 days of the day you collect your vehicle from the service provider, any complaint received after this time will not be considered.
  • Any complaints regarding the processing of a customer′s booking should be forwarded to Best Meet and Greet Gatwick
  • Customers must fully inspect their vehicle upon return in the presence of their service providerís representative as the service providers cannot take responsibility for any damage claims, made or alleged, once the vehicle has left its possession, whatever the circumstances. The vehicle should not be taken away until this process has been fully completed.
  • Customers must ensure docket handed to them upon departure is signed both on departure and return by Service Provider. Any damages or other issues must be recorded on docket along with relevant photographs
  • In the event a complaint is upheld, it is our policy not to make money refunds or partial money refunds and any offer made by us can only be made in conjunction with a future use of its services.
  • All vehicles are parked at clientís risk.
  • Hello Gatwick parking does not accept any responsibility or liability for any theft, loss or damage to:
  • Any personal property or personal items left within the vehicle whilst on Hello Gatwick parking premises (whether or not during parking period) or:
  • For any personal property (including travelling luggage) of the customer or any person travelling with the customer either when on Hello Gatwick Parking and the airport.
  • Any liability occurred by us as a result of your vehicle not complying with the road traffic act, the customer will be held fully responsible for all cost and liability.
  • Hello Gatwick Parking does not accept any responsibility or liability for damage or punctured tyres or any scuffs or damage or alloy road wheels.
  • Hello Gatwick Parking does not accept any responsibility or liability for any damage to the wind screen or any other glass in the vehicle.
  • Hello Gatwick Parking LTD accepts no liability for any loss or damage however, caused unless proved to be caused by negligence, wilful act or default or breach of statutory duty if the employees of Hello Gatwick Parking LTD. In the event of damages being clamed the amount payable shall not exceed £125 per claim. Nothing in these terms excludes or limits Hello Gatwick Parking liability for death or personal injury caused by negligence of one of its employees. Hello Gatwick Parking LTD will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.
  • Please not that the small stone chips, dings, and minor scratches including those on alloy wheels are excluding from inspection as they are considered to be part of normal driving conditions. All cars get a second inspection at our base in presence of 3 different examiners.
  • Any indirect loss as a result of damage or loss to the vehicle (such as loss of earning) is not covered.
  • The customer is advised to keep the unique reference number return instructions/receipt as a form of identification of their right to drive away their vehicle on return. They must also provide satisfactory identification.
  • Hello Gatwick Parking reserves the right not to release the vehicle, if correct form of identification is not produced to such cases the company reserves the right to ask to see other satisfactory identification before releasing the vehicle.
  • Claims may not be considered once the vehicle has left the airport, having been returned by Hello Gatwick parking driver to its owner, so please make sure that you check your vehicle once you have received the car keys.
  • Hello Gatwick Parking does not accept any responsibility or liability for any damage to the windscreen or any other glass in the vehicle.
  • Hello Gatwick Parking will not be held responsible for any minor scratches or dents which may not be possible to identify in confined times and weather conditions regardless of being mentioned on the receipt or not.
  • Hello Gatwick Parking does not accept any liability for mechanical, structural or electrical failure for any part of your vehicle.
  • Hello Gatwick Parking does not accept liability for faulty keys, alarm fobs and we strongly recommend other keys or personal belongings not to be left in the Vehicle.
  • Hello Gatwick Parking does not accept any liability to any damage inside of the vehicle, not at fault by us.
  • Bookings and Services

    • We confirm bookings made by email or on our website by issuing a booking reference
    • We confirm bookings made by phone by the operator giving you a booking reference.
    • All services and promotions are subject to availability.
    • Park Direct Gatwick reserve the right not to accept or fulfil a booking.

    Prices and payments

    • All prices are quoted in the UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
    • You can pay for the parking period using a permitted payment card when you make the booking.
    • Full payment of the booked service is due prior to commencement of the service.
    • Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
    • Park Direct Gatwick reserves the right to apply to the DVLA for names and address where the payment has not made.
    • For bookings within 0-3 hours before pickup you MUST call the office, bookings made 3-12 hours before pick up time an admin charge of Pounds20 will be added to our normal price, bookings made 12-24 hours before pick up time an admin charge of Pounds15 will be added to our normal price.

    Cancellation and Curtailment

    • A booking may be cancelled up to 72 hours prior to the date and time for which the service has been booked and a full refund less Pounds10 administration costs will be made. If a booking is cancelled within 48 hours only 50% of the parking fee paid will be refunded. Cancellation does not apply for bookings made the same day or booked for the following day. No refunds are available for unused part stays.
      Note: For customers who have a cancellation cover, a 24 hours notice is still required to obtain a refund otherwise you are entitled to a free rebooking for the same number of days. Prices may vary if you rebook it at a busy time period of the holiday season
    • For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the collection date and time specified at time of booking for the service booked.
    • If a vehicle is returned within 6 hours of collection and re-booked to depart within 48 hours of original departure date then a partial refund may be applied for, in writing subject to our discretion. There is an extra charge of Pounds20 for using the meet and greet service twice.
    • Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked
    • Cancellation must be in writing by post (to the Administration Address), by phone (03335777088), or by email (info@parkdirectgatwick.co.uk). Cancellation sent by first-class prepaid post, which we will treat as received by 10 am on the second working day after posting. Cancellation sent by second-class prepaid post, which we will treat as received on the third working day after posting.
    • If you cancel after the time in 3.1 or 3.2 or do not turn up, we will charge you the full parking fee for the whole parking period.

    Liabilities, Exclusion and Limits of Our responsibilities

    • Our Insurance covers our Legal Liabilities. All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.
    • Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
    • Claims for damage will not be considered unless reported to a Park Direct Gatwick Representative immediately on the return of the vehicle and pictures must be taken clearly in the presence of our representative or police. It is customer's resposibility to take the pictures of the car without moving it even if the representative has left. Claims for damage will not be considered once the car has left our care and control.
    • Please note that small stone chips, minor dents, dings, minor scratches including those on alloy wheels are excluded from the inspection as they are considered to be part of normal driving conditions. All cars get a second inspection at our base in the presence of 3 different examiners.
    • Park Direct Gatwick accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Park Direct Gatwick. In the event of damages being claimed the amount payable shall not exceed 100 per claim. All damages on a single vehicle will be counted as one claim. In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved garage/workshop. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty. Nothing in these terms excludes or limits Park Direct Gatwick liability for death or personal injury caused by the negligence of one of its employees. Park Direct Gatwick will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity. In case of overflow we park the cars on the field but within the fenced boundary. If the tyres get dirty incase of little bit mud, we do wash the cars before returning it to the customer.
    • We are not liable for any kind of valuables left in the car such as cash or personal belongings. Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not covered.
    • We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
    • We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.

    Customer responsibilities

    • You must ensure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Park Direct Gatwick reserves the right to refuse your vehicle on the day and no refund will be given.
    • You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
    • You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
    • The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she was not its owner.
    • If at the end of the parking period the vehicle does not start, we may attempt to start the vehicle using an anti-surge starter pack. If you do not want us to do this, you will need to tell us in advance. We will not be responsible for any damage caused by this attempt.
    • please provide your return flight detail to avoid delay in returning your car

    Reclaiming the vehicle and lost receipts

    • You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owners identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. Well charge Pounds10 admin fee.
    • If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
    • We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
    • If your vehicle is not collected on the booked date and time, an extra charge of Pounds10 per day will payable on collection

    Complaints procedure

    • Claims for damage will not be considered unless reported to a Park Direct Gatwick Representatives immediately on the return of the vehicle. Claims for damage will not be considered once the car has left our care and control.
    • If you encounter a problem, please put your issues in writing within 10 days of your return date including as much detail as possible.
    • You can send us complaints by email at info@parkdirectgatwick.co.uk, by phoning 03335777088 or by writing to the Administration Address. We will endeavour to reply you within 5-10 working days upon receipt of your complaint.

    Moving the vehicle

    • Please note that the company reserves the right to move the vehicle within or outside the car parks if we consider it necessary in emergencies or for the efficient arrangement of our parking facilities at our car parks. Your car can be driven for up to maximum of 25-30 miles for this purpose if required.

    General

    • If you have a disability and need special help please let us know when you make your booking.
    • If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
    • These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts

    Definitions

    • We - Park Direct Gatwick.
    • You - the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
    • Vehicle - the vehicle details of which appear on the booking confirmation.
    • Administration Address - Park Direct Gatwick, Office 221,Regency House, 91 Western Road,Brighton BN1 2NW
    • Parking Period - the parking period inclusive of the dates shown on the booking confirmation.