

Yes, an online security is monitored seriously and make sure that your online payment details are fully protected. Payment is processed by secure Payment Gateway and we don't store your credit card information.
As part of our simple collection and delivery process, your chauffeur will be waiting for you at the designated meeting points (subject to events beyond our control). On your day of departure, you must call the representative about 20 minutes before you are due to arrive at the Airport. On your return, call on the contact number when you have collected all of your luggage from Baggage Reclaim.
You can make changes to your flight info, vehicle or personal details
using My Booking.
Please ensure you have your email address, and booking reference to hand.
For date/time changes, please contact customer services by calling
on 01293 344 678 or email info@bestmeetandgreetgatwick.co.uk.
Your vehicle is driven to/from airport to Service Provider's car park which is about 5 miles from Gatwick airport. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period.
Your booking reference is mentioned in the confirmation email sent to you after the completion of booking procedure. If you lose your booking confirmation email, please phone on 01293 344 678 quoting your name and travel dates.
The Customer Service Relations Staff will be happy to talk to you about any complaints that you may have about the service. Please write, quoting your Booking Reference Number, to this email address info@bestmeetandgreetgatwick.co.uk
If you have not received email, you
can always view, amend, print and resend your booking confirmation via My
Booking. All our emails are automatically generated and sent instantly at time
of booking, the reason your email may have not come through is that your mail
server may have directed our emails to spam/junk folder. You will also receive
a payment confirmation email from payment gateway. Please check your spam or
junk mail folders before contacting us and requesting us to resend the email to
a different email address.