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Terms & Conditions

Introduction

  • Best Meet and Greet Gatwick (BMG) works with independent meet and greet parking operators to provide excellent airport parking offers on Gatwick Aiport.
  • Best Meet and Greet Gatwick acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service provider’s full terms at bottom of the page.
  • Best Meet and Greet Gatwick aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
  • By using our website, you accept these terms and conditions in full accordingly.
  • These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
  • If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@bestmeetandgreetgatwick.co.uk and we’ll get back to you. You can also call us from 09:00 – 17:30 Mon-Fri excluding bank holidays.

Bookings and Services

  • When you make a booking, you are deemed to have also read and accepted the relevant Service Provider’s Terms and Conditions. Although BMG assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
  • A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
  • Once a booking is complete, all terms and conditions are deemed to have been accepted by the customer.
  • The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  • The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
  • All bookings are subject to availability. Best Meet and Greet Gatwick reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Best Meet and Greet Gatwick may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Best Meet and Greet Gatwick accepts no liability for any consequential loss or losses arising.
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised companies Hello Gatwick Parking Ltd and Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Hello Gatwick Parking Ltd / Park Direct Gatwick Ltd.

Payments and Cancellations

  • If a customer wishes to cancel or amend a booking, BMG must be notified in writing by email.
  • A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  • If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  • Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
  • Bookings made within 48 hours of drop off date will not be eligible for a refund.
  • Cancellation Cover does not apply for bookings made within 48 hours drop off date.
  • Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
  • If BMG receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
  • Increased stays will be charged an administration fee of £15 then £5.00 per day, payable on return.
  • Airport exit fee is not included in the price. All customers will be required to pay an access fee of £3.80 on their return.
  • Best Meet and Greet Gatwick acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service

Best Meet and Greet Liabilities

  • This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
  • Best Meet and Greet Gatwick are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
  • The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised companies Hello Gatwick Parking Ltd and Park Direct Gatwick Ltd. All claims related to parking service including damages, delays and loss etc. must be raised with service providers Hello Gatwick Parking Ltd / Park Direct Gatwick Ltd.
  • Best Meet and Greet Gatwick are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
  • Best Meet and Greet Gatwick offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
  • The total liability for Best Meet and Greet Gatwick to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Best Meet and Greet Gatwick as per the contract.
  • For bookings made before 01 August 2017, please refer to Hello Gatwick Parking Ltd Terms and Conditions.
  • For bookings made after 01 August 2017, please refer to Park Direct Gatwick Ltd Terms and Conditions.
  • Please make sure to read and understand terms. Should you have any queries, please get in touch with us prior to making any booking.

Complaints Process

  • Any complaints in relation to the quality of the car parking service provided should be made to Best Meet and Greet Gatwick customer services at info@bestmeetandgreetgatwick.co.uk who will then contact the service provider with the details. Please include as much detail as possible. Service Provider will contact you directly to address your complaint.
  • Best Meet and Greet Gatwick staff do not pick up, store and deliver customer vehicles. All the complaints with regards to parking service including loss, damage and delays are handled by service provider as per their terms and conditions.
  • All complaints regarding the provision of car parking service must be received by email within 5 days of the day you collect your vehicle from the service provider, any complaint received after this time will not be considered.
  • The service provider will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the terminal so please check your vehicle carefully before leaving.
  • Any complaints regarding the processing of a customer′s booking should be forwarded to Best Meet and Greet Gatwick