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FAQS

Is my online payment secure?

Yes, an online security is monitored seriously and make sure that your online payment details are fully protected. There is no access to any of your credit card information.

For how long should I expect to wait for the chauffeur at airport?

As part of our simple collection and delivery process, your chauffeur will be waiting for you at the designated meeting points (subject to events beyond our control). On your day of departure, you must call the representative about 20 minutes before you are due to arrive at the Airport. On your return, call on the contact number when you have collected all of your luggage from Baggage Reclaim.

Can your chauffeurs be trusted with the car?

Yes. All of the drivers have full comprehensive insurance through Tradex. Additionally, it makes sure that they all undergo extensive training to be able to fulfill their duties professionally.

How do I amend my booking?

Call on 01293 344 678 or email info@bestmeetandgreetgatwick.co.uk.

What is the approximate distance of your car parking area?

Your vehicle is driven to/from airport to RCP car park in Crawley which is about 5 miles from Gatwick airports.

How can I find the reference number for my booking?

Your booking reference is mentioned in the confirmation email sent to you after the completion of booking procedure. If you lose your booking confirmation email, please phone on 01293 344 678 quoting your name and travel dates.

Whom should I contact for the complaints?

The Customer Service Relations Staff will be happy to talk to you about any complaints that you may have about the service. Please write, quoting your Booking Reference Number, to this email address info@bestmeetandgreetgatwick.co.uk